This page explains how cancelling your BoxieAI Pro subscription works, and our policy on refunds. It supplements our Terms of Service.
1. Plans and billing
BoxieAI Pro is billed in advance on a monthly, every-6-months, or yearly cycle (your choice at checkout), processed securely by Paystack. Your subscription renews automatically at the end of each period using the payment method on file, unless you cancel before the renewal date.
2. How to cancel
You can cancel your Pro subscription at any time from Settings → Billing inside the app. Cancelling stops future renewals immediately — you are never charged again after cancelling.
3. What happens after you cancel
Cancelling does not end your Pro access right away. You keep full Pro access — unlimited connected accounts, AI-drafted replies, and custom rules — until the end of the period you already paid for.After that date, your account automatically reverts to the Free plan. We don't prorate or refund the unused portion of a cancelled period; you simply keep what you already paid for until it runs out.
4. Refunds
Because you retain access through the end of your paid period after cancelling, we generally do not offer refunds for partial billing periods or unused time. That said, we review the following situations on a case-by-case basis:
- You were charged due to a verifiable billing or technical error on our part.
- You were charged after a payment failure that should have prevented the renewal.
- A duplicate charge occurred for the same billing period.
To request a refund review, email [email protected] with your account email and the date of the charge in question. We aim to respond within 5 business days.
5. Failed payments
If a renewal charge fails, we mark your subscription as past due. Depending on your payment method, Paystack may automatically retry the charge. If payment isn't recovered, your account reverts to the Free plan — your data and connected accounts are preserved, and you can resubscribe at any time.
6. Changing billing interval
To switch between monthly, every-6-months, and yearly billing, cancel your current subscription and start a new one at the interval you want from the Upgrade page. Your existing paid period runs out as described in Section 3 before the new plan's billing begins.
7. Currency and taxes
Pro plan prices are billed in Nigerian Naira (NGN) via Paystack. Any applicable taxes are calculated and collected by Paystack at checkout in accordance with their own processes.
8. Contact us
Billing questions, cancellation help, or refund requests can be sent to [email protected].